Why Outsourced IT Support Remains a Crucial Service for Large Businesses and Multi-Site Groups
IT support specialists, Jera, shares why outsourcing IT is vital for large businesses, offering expert management, security, and scalability
Outsourced IT support has long been a valuable service. Businesses rely on third-party providers to manage their system security and maintenance, offer diagnostics and troubleshooting when glitches occur, and administer their networks and databases.
For many, IT support is perceived as a service targeted towards smaller companies without the resources or capacity to hire full-time in-house IT professionals. However, rapid advancements in tech, including VR and AI, have meant even the largest corporations are turning to specialist providers for consultative, on-demand support.
Jera, a nationwide provider of comprehensive managed IT, cybersecurity, IT strategy, telecoms and cloud computing solutions, discusses the spikes in demand for large-business IT support and explains the compelling benefits of third-party expertise.
The Basics of Outsourced IT for Big Businesses
We work with hundreds of businesses from every sector and routinely speak with owners, directors and managers who recognise their reliance on IT systems, tech, communications and devices – without which, they are unable to trade, contact clients, or manufacture products.
Part of the shift in demand for IT support is that the cost and damage caused by an outage are inevitably more disastrous and harder to recover from for a larger enterprise. That might be because of:
Crippling reputational damage due to data losses and breaches impacting possibly millions of customers or B2B clients.
Technical issues compromising productivity across multiple sites, locations and departments.
Prohibitively high costs associated with recovering data, repairing faults, diagnosing outages, or replacing systems and hardware following a malfunction.
It is also very common for established corporations and multi-site clients to have more complex IT infrastructures and security concerns, which means the technical expertise and knowledge required to keep every moving part running optimally are greater than those required by an SME.
Contracted IT support can encompass almost any service or consultative area required, whether a business needs to scale and requires independent, specialist guidance on replacing legacy hardware and software, needs a company-wide solution that will improve capacity, productivity or uptime, or wants ongoing assistance managing IT risks, digital threats and increasing data protection regulations.
Types of Outsourced IT Assistance in Demand by High-Growth Enterprises
Another pivotal reason we have seen significant upticks in requests from larger corporations and organisations is the nature and complexity of the many newer IT tools and resources entering the market.
These provide superb opportunities – but also the very real risk of falling behind in a competitive environment.
Services, advice and strategic input are particularly sought after by companies looking for added value IT support from a provider they know and who has a thorough understanding of their business model and objectives, including:
Assistance in developing high-performance apps, reconfiguring existing apps that have become outdated or designing brand-specific apps to meet core customer expectations.
Data centre management, either as a fully outsourced service or working in collaboration with in-house IT colleagues.
Outsourced helpdesk support, which allows firms with large workforces to delegate troubleshooting and day-to-day assistance to a third-party provider, freeing up internal resources for other tasks and priorities.
Disaster planning and recovery: ensuring high-valued companies have a sure-fire process, policy, and procedure to follow in the event of an outage, data breach, or cybercrime incident, with pre-set protocols about how data will be safeguarded, backed up, and restored.
Larger businesses also work with IT support providers to manage the increasing workload related to database administration, evolving IT security requirements, or network operations across every site, location, and team.
For many bigger organisations, agility and oversight are crucial. Professional IT technicians, consultants, and engineers don't solely deal with daily tasks and monitoring but can act as independent advisers, providing suggestions around scaling, upgrading and replacing IT solutions with minimal disruption to workflows.
The Core Benefits of Outsourced IT Support for Large Organisations
IT expertise is a niche specialism, and working with a full-service team provides a wide array of input and experience across all potential fields. Businesses can tap into this wealth of know-how whenever they need to make decisions or address issues.
One client might require help incorporating advancements in VR and AR into their retail operations, for instance, providing cutting-edge real-world views for consumers to experience products, events or services virtually.
Another may be concerned about the outlays associated with improvements to their IT solutions and be keen to compare options targeted to their requirements to develop and design an infrastructure base that will seamlessly slot into current processes while accommodating larger user bases or workloads.
Even the biggest companies can benefit from the cost reductions associated with outsourcing all aspects of their IT to an expert team without putting added time pressure on in-house colleagues and by leveraging independent guidance to make informed decisions about the right areas to invest in.
Finally, cybersecurity is never a factor to overlook, with many industries and sectors seeing increasing service digitisation. Digital transformations can provide profound benefits but also expose companies to greater risks of scams, ransomware and data breaches.
Outsourcing IT support provides the peace of mind that a highly accomplished team of IT specialists is monitoring and tracing all suspicious or unusual activity, taking a proactive, pre-emptive course of action to protect data, assets, and resources within the business.
Learn More About Outsourced IT Support for Your Enterprise
Whether your company has incorporated a growing number of connected devices and wants to ensure all digital assets are subject to the latest in cybersecurity protection, is concerned about the right strategies to take your processes to the next level or needs to free capacity and staff time to deal with other aspects of running your organisation, outsourced IT support may be ideal for you.
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About Jera
Jera provides fully managed IT support, cybersecurity services, telecoms systems, and IT strategy consultancy to businesses based in Edinburgh, Aberdeen, Glasgow and the surrounding areas.
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Source Company: https://jerait.co.uk