UK Care Home Group, Forest Healthcare, Achieves Near Excellent Ratings From Independent Reviews
Forest Healthcare, the UK care home group has achieved an impressive 9.8/10 overall satisfaction rating across its 13 care home locations
Forest Healthcare, a group of residential and nursing care centres with 13 current locations across the UK, has achieved a remarkably high 9.8 score out of a maximum of ten, based on verified independent reviews submitted by residents and family members through CareHome.co.uk.
The award-winning private care home network, with a reputation for personalised, comfortable and welcoming care provision, has scored 9.9 or a top score of 10 – an accolade few care homes acquire – across no less than nine of its 13 locations, with the remaining four centres all scoring well.
Understanding the Significance of Care Home Ratings
Third-party independent review sites have proven extremely valuable for loved ones making complex and difficult choices about the right care centre or nursing care home for a relative. The recent debate about the relevance of 'one-word' regulatory inspection outcomes has increased the importance of first-hand reviews.
Although CQC ratings and assessments remain key to upholding high standards across the UK social care environment, the information they provide prospective service users is limited. They are based on adherence to regulatory requirements, which may differ to an extent from the priorities of families and local communities looking for compassionate, respectful care.
CareHome.co.uk is one of the most used resources, featuring listings for nearly 17,000 UK care homes. It attracts 15 million visits annually, many from loved ones comparing services available in their local area or adding to the existing 330,000 authenticated reviews.
The site uses a ranking system from one to ten, although this is based on an algorithm, not the average score review participants give. Instead, the service provides a calculated score weighting ratings in terms of the quantity and quality of the information provided, and the submission date.
Comparing Forest Healthcare Independent Ratings to UK Averages
Perhaps the easiest way to quantify the achievements of the Forest Healthcare network is to analyse the weighted scoring against those allocated to other care centres and nursing homes in the same regions.
Region | Average Regional Care Home Rating | Forest Healthcare Rating |
Berkshire | 9.5 | 9.95 |
Buckinghamshire | 9.5 | |
Essex | 9.3 | 10 |
Hertfordshire | 9.4 | 9.5 |
Kent | 9.3 | 9.55 |
London | 9.2 | 9.87 |
Norfolk | 9.2 | 9.9 |
Oxfordshire | 9.5 | 10 |
Forest Healthcare outperforms the average across all care and nursing centres in every part of the UK and scores significantly higher than a large proportion of comparable private residential care providers based on facilities, value, activities, staff, dignity, catering and support.
Several of the homes within the group have also achieved separate accolades and awards, with superb CQC inspection outcomes and recognition as one of the Top Mid-Size Care Home Groups in the CareHome.co.uk 2024 awards—an accomplishment the business has achieved across five consecutive years.
Amanda Scott, Chief Executive Officer at Forest Healthcare, says, 'It remains incredibly rewarding to see such exceptional ratings, made more meaningful in that they represent the experiences of the residents and families within our homes and how they feel about the support, services and compassion we offer. These reviews so often use words that reflect our core values, reminding us that giving people choice, going above and beyond, and treating people with respect and empathy offers the support that people find really matters to them.
We are profoundly grateful for every resident and loved one who takes the time to share their feedback. We take all comments, requests, and suggestions on board in our commitment to continual improvement and creating a setting that is fully inclusive, welcoming, and reassuring.’
Accessing User-Submitted Forest Healthcare Care Centre Reviews
The review site is free and accessible to all without creating an account. However, those submitting reviews will be asked to provide information to allow moderators to verify their authenticity before a review will be published or used within the scoring algorithm.
Individual testimonials illustrate the group's sense of warmth and familial support, which undoubtedly contribute to its continued sector-leading ratings.
A review of Ash Court Care Centre, submitted in June 2024, notes, 'The staff are very friendly, attentive and professional in my opinion. There is a great positive approach to how the day-to-day staff and carers operate and behave.’
Another participant, reviewing Bridgeside Lodge Care Centre in July 2024 on behalf of a resident brother, says, ‘Bridgeside Lodge Care Centre is a kind, calm and deeply caring home. I am so grateful for the loving and kind care my brother receives here.’
Further reviews and information about care centre ratings are available directly from CareHome.co.uk by typing the care centre name or location into the search fields.
Read more about Forest Healthcare - Outstanding Achievements At Forest Healthcare's St Anne's Nursing Home In London
About Forest Healthcare: Forest Healthcare is an established care provider dedicated to consistently delivering an outstanding quality of life to the residents they serve. With a network of care centres across South-East England, Forest Healthcare specialises in catering to a wide range of care requirements, including; residential, nursing, dementia and specialist care. The organisation’s mission is to provide a family feel to the exceptional care they deliver by valuing, respecting and caring for each and every person who lives and works at Forest Healthcare.
Media Contact:
Chris Salter
(020) 7250 0156
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Source Company: https://www.foresthc.com