Forest Healthcare’s Grace Manor Care Centre Celebrates High-Scoring Rating Via Independent Review Site
Grace Manor Care Centre in Gillingham, part of Forest Healthcare Ltd, has been highly praised for its exceptional care and dedicated staff
Grace Manor Care Centre, a private residential nursing facility based in Gillingham and part of the multi-award-winning Forest Healthcare Ltd, has achieved a near-perfect 9.9 out of 10 score owing to the outstanding testimonials submitted by centre residents and loved ones.
Rated via CareHome.co.uk, an independent directory of care and nursing centres in the UK, this makes Grace Manor one of a small number of facilities that have received a 99% rating from the families they serve within the community.
The Importance of CareHome.co.uk Review Scores
Care centres are ‘scored’ in numerous ways, including through CQC inspection outcomes. Still, for many choosing a residential facility or seeking support with respite and palliative care, the experiences of other residents and families are the most important factor.
That’s because, although loved ones can get an idea of the quality and standards on offer, they often rely on the opinions of those who have had to make similarly complex decisions about their own care or that of their close relatives, and value their thoughts and feedback.
CareHome.co.uk collates verified reviews, eliminating the risks of fake comments or reviews inadvertently posted against the wrong care centre, ensuring readers can have absolute confidence that the opinions shared are authentic.
Importantly, participants aren’t restricted to leaving only one or two sentences or to picking a single score for each centre. Instead, they can comment in as much detail as they wish, leave their selected rating for aspects such as activities, value for money, cleanliness, safety and dignity and add an overall score out of five maximum stars.
Example Resident and Family Feedback for Grace Manor Care Centre
Achieving a score at this level is a considerable achievement, with an average rating of 9.4 across 550 care centres in the Kent region and 9.3 in England.
The comments shared reflect why Grace Manor is so well-regarded in the community, and the compassion and empathy of its care teams are demonstrated in the way families perceive the services delivered:
- Ken W, the husband of a resident, said in September 2025 ‘My wife has been in a few homes, and Grace Manor is one of the best. The staff and care are top-class. I know my wife is well looked after and treated like one of the family. Top marks for Grace Manor!’
- Caroline M, a resident’s wife, reviewed Grace Manor in August and reported that ‘The staff have been amazing with my husband and all the family and friends. He is settling well. Thank you.’
- SM, the daughter of a resident, said ‘Welcoming and caring team who made Dad feel at home from day one. The environment is clean, calm, and well-organised. Staff are attentive, friendly, and always happy to help. It gives our family real peace of mind knowing he's safe, comfortable, and treated with dignity. A truly supportive and fit-for-purpose home.’
These and other reviews are freely available to read in full via the CareHome.co.uk website.
Grace Manor Care Centre Reacts to Latest Scoring on Independent Care Home Directory
Gabriele Jerome, Care Manager of Grace Manor, said, ‘We are thrilled to be recognised in this way, and, most importantly, to have the reassurance that the dedication we invest in our facilities, resources, entertainment, catering, personalised care and the centre community itself are making a real difference to the quality of life of each resident.
It’s always great to receive positive reviews, but also to acknowledge specific members of the Grace Manor team who have gone above and beyond, and to ensure they are informed of how families have felt about their support, kindness and the guidance they’re so often asked to provide.’
Speaking on behalf of the Forest Healthcare Ltd group, Amanda Scott, Chief Executive Officer, said, ‘Congratulations, Grace Manor! It was fantastic to be able to browse even a small selection of the CareHome.co.uk reviews and to hear from local families who clearly feel their relatives are in good hands.
It was especially wonderful to read about family members who have seen their loved one's health improve since moving into Grace Manor, and we’d like to thank Gabriele Jerome for her leadership, which has undoubtedly been instrumental in reaching this care centre rating.’
More information about Grace Manor Care Centre, the Forest Healthcare Ltd network, and the review verification process on CareHome.co.uk is available on the respective websites. Users can also enter any care facility name or postcode through the directory to see comparable ratings.
Read more about Forest Healthcare - Forest Healthcare Group Celebrates Care Excellence at Annual Awards Conference
About Forest Healthcare
Forest Healthcare is an established care provider dedicated to consistently delivering an outstanding quality of life to the residents they serve. With a network of care centres across South-East England, Forest Healthcare specialises in catering to a wide range of care requirements, including; residential, nursing, dementia and specialist care. The organisation’s mission is to provide a family feel to the exceptional care they deliver by valuing, respecting and caring for each and every person who lives and works at Forest Healthcare.
Media Contact:
Chris Salter
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